The Melbourne Greeter Tour helps visitors, or wayward locals, find their bearings in the bustling metropolitan area.

I’d done my fair share of exploration in Melbourne’s city centre by the time I signed up for the Melbourne Greeter Service. Yes, I should have taken advantage of this free service from the beginning. But, even so, I’d heard multiple stories of battle-hardened locals joining the tour and gaining bundles of knowledge on their own city. So I still had high hopes of an enlightening stroll around Melbourne CBD.

I booked my early morning tour date and time online, via the What’s On Melbourne Greeter Service request form. Reservations must be booked at least 24 hours in advance, but no more than 4 weeks prior to the orientation tour. On top of the English speaking guides, tours are also hosted in German, French, Greek, Dutch and Swedish. My year-10-level German knowledge had all but evaporated, so I wisely stuck with the English option.

Melbourne Greeter Service Visitor Centre

The basement of the Melbourne Visitor Centre acted as the meeting place for our tour.

True to my recent early morning form, I was running feverishly late. On my hastened train journey toward the city, I received a call from the friendly team at the Information Centre, concerning my whereabouts. The lovely volunteer guide told me not to rush and that the group would wait for me to arrive. Stress valve released.This was incredible support for a free service.

The 9:30 am tour began, albeit a little late, *looks around sheepishly* downstairs at the Melbourne Information Centre, in Federation Square. Our cosy tour group contained various demographics from different countries; comprising of two Brits, ‘zwei’ Germans (see, I remember some high school ‘Deutsch’), a Frenchman and myself.

Every volunteer is encouraged to cut their own swath through the city. This touring freedom guarantees each group experiences a unique journey. We worked our way through Federation Square and into its adjacent buildings, walked across Yarra River, into NVG International and then back into the CBD chaos. Each stop along the route was intelligently paired with commentary on the history, architecture and indigenous relevance of the area.

Melbourne Greeter Service Royal Arcade

Royal Arcade was one of our many historical stops.

In the city, we visited several arcades and laneways; many of which I’d discovered during my street art meander. We also ventured into historical skyscrapers and hidden specialty shops that, as typical tourists, we wouldn’t have thought to investigate. This insight is the real advantage of having a local tour guide.

For example, we ventured inside the Art Deco Gothic inspired Manchester Unity Building. I’d walked past this iconic 12-storey skyscraper on countless occasions but never had the inclination to check it out. Our guide ran through the history of the site, the features of the building (including Melbourne’s first escalator) and the extraordinary pace it was constructed (less than a year!).

Melbourne Greeter Service Centre Place

Our coffee stop at the bustling Centre Place.

After one final coffee break at Centre Place, and a short tram ride, we arrived at the final stop; the State Library of Victoria. From here, the group broke off into the city to continue their own individual adventures. Despite having wandered through the city on numerous occasions, I felt I’d properly engaged with the city for the first time. I thoroughly recommend the Melbourne Greeter Service for anyone (traveller or local) wishing to learn more about this wonderful city.

Get the lowdown.


English orientation tours leave 9:30 am daily (except Good Friday and Christmas Day). Leave anywhere from 2-4 hours for the full experience.




Getting there

Visiting the Melbourne Visitor Centre is a great opportunity to catch the free City Circle tram that laps Melbourne CBD. Otherwise, jump off at Federation Square on any of the trams running along Swanston or Flinders Streets.

 City Circle